SHIPPING POLICY
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 3-4 business days or longer, depending on the location's geographical constraints.
Shipment confirmation & Order tracking
Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Customer Care for verification.
Free Delivery on Prepaid Orders
All prepaid orders are delivered without any additional cost. Cash collection charges applicable on Cash on Delivery (COD) orders.
Points To Be Considered:
1. NutroPact shall not be responsible for any delay in the delivery of the products once dispatched*. Incase of any delay we will raise and follow-up with the third-party logistics to arrange delivery on priority basis.
2. Do not accept any product which seems to be tampered or damaged at the time of delivery.
3. Make sure to record a video while opening the packaging as a supporting proof (Guidelines for unboxing mentioned below).
4. Do not break the seal of the product if you have any doubt/questions about the authenticity.
5. Once the product seal is broken, we do not accept any claims regarding return/replacement for the product.
6. Standard Shipping method will be sent through surface mode and will take 3-8 working* days or longer after shipping, depending on the location and geographical constraints.
7. Express Shipping method will be sent through air mode and will take 2-5 working* days after shipping.